Polo’s FAQ’s

When Will My Order Arrive? – Orders are shipped within 24-48 hours after being placed if is a weekend, week days same day or next day. We cannot guarantee a certain day at which the package is to arrive, so please order accordingly, to our shipping rates.

We use USPS priority mail to send your package.

Can My Order Be Delivered On an Exact Date? – No. We cannot guarantee delivery on a certain day as shipping times vary depending on location. However all orders are delivered within the dates that we state. To ensure that your order arrives close to or on the day that you want it to arrive, please place your order in accordance with our shipping times.

Where do you Ship From? – We ship from Phoenix Az.

Will The Person That I Am Sending The Kettle Corn Bag To, Know That I Was The One Who Sent It To Them? – That is up to you! The orders can be anonymous or not. We will never show your shipping address as the return address. It will only show our shipping address and the recipient’s on the package. We will also never show your email. That is why it is very important to enter YOUR email and the RECIPIENT’S shipping address at checkout. If you want the person to know that it was from you, simply write your name in the message. For example “Love, Leo.”

Will The Kettle Corn Bag Arrive In A Package? – Yes, it will. If there is no package, then it will arrive damaged to your recipient!

What Type Of Message Can I Send? – We allow all kinds of fun messages! However, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. In this instance, we will either cancel your order or ask you to change your message.

Can I Edit My Message, Even If I’ve Already Placed My Order? – Yes! If we have not already shipped your order, please email us as soon as you can and let us know of the change in the message and we will edit it for you.

Can My Message Be Anonymous? – Yes, it can! If you would like the message to be anonymous, simply do not give any clues that the Kettle Corn was from you. Meaning, do not write your name on the message!

Is My Return Address On The Package That Is Going To My Recipient? – No. We only show Polo’s Kettle Corn return address on the package and the actual shipping address of the package (Not your address!)

Where Is My Order Confirmation? – All customers get an automatic email sent to the email entered on the order that reflects the details of your order. If you did not get the email, please make sure that we are on your email’s “safelist” and that the emails are not going into your SPAM folder.

How Can I Track My Order? – All orders include a USPS tracking number in the shipping confirmation email that you receive, once the order has shipped.

Whose Shipping Address and Email Do I Enter At Checkout? – At Polo’s Kettle Corn, we love sending messages to other people. So please enter the RECIPIENT’S shipping address, so that the Kettle Corn Package can go to them (Unless you are sending a Kettle Corn Bag to yourself!) Enter YOUR email on shipping information. If you enter the recipient’s email in the shipping information, then they will get the order confirmation email and know that you are sending them the Kettle Corn. You don’t want to ruin the surprise!

Where Do I Enter my Message? – On the product page, where it says “Enter your custom message here.”Please remember to do this or we cannot process your order.

​How Many Words Can Fit On label ? – We have a 130 character limit. Why? Because we cannot fit more than that on them.

How Do I Order ? – type your message on the product page and add the item to your cart! Then finish completing the order. Remember to enter YOUR email and the RECIPIENT’S shipping address.

We use USPS priority mail to send your package.

 

*** Please note that we do not process orders if they include threatening messages that will scare or harass people. If someone emails us saying that they feel threatened by your message and demands to know who sent them a Kettle Corn Bag, we may reveal your identity. This is on a case by case basis.